No Child Policy
We’re sorry, babies and children under age 12 are not permitted to wait in the salon & shop area. The only time children are allowed in the salon area is if they are having a treatment and are being supervised by an gaurdian. Under no circumstances are babies or children allowed in the treatments rooms with parents.
We accept cash, all major credit cards and debit cards. We do not accept cheques.
Changes To Website/Brochure
Prices, treatments and offers are subject to change without prior notice.
We require all clients to fill in consultation forms and / or disclaimers using one of the salon iPads/ Paper consultations, before having a treatment with us in the salon. This is to make sure we can give the best treatment and for insurance purposes. There are contraindications to some treatments, and if you are contraindicated, unfortunately we will not be able to perform a treatment for you, either at all or without a doctor’s consent. This is for your own safety. We apologise for any inconvenience caused, and hope you have read our policies on our website or asked on the phone before attending, as we do not wish for anyone to be disappointed.
If clients have never been here for treatments that require patch testing such as tint or wax before, we would need to do a patch test 24 hrs before any treatment given.
Ebano.ie use Phorest Salon software in our salon, which is GDPR regulated. We do not reveal any client information for any use, other than making appointments and for service history. We use both paper consultation forms for facials and disclaimers and also have gone digital for some consultation forms for insurance purposes. Our consultation forms are now digital on Phorest since September 2019. These are accurate and regulated according to each treatment. This way any clients information can be archived and forgotten and completely removed or redacted from our system if necessary.
Ebano is committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.
This document is intended to highlight our main privacy principles.
What We Collect
We need to collect a certain amount of information about you in order to provide our products and services. This information is collected in various ways. This can happen automatically or when we have asked you to provide it.
For example, we can collect it when you:
- Buy or use any of our products and services;
- Book an appointment by phone or email
- When you download our app on the App Store
- Subscribe to our membership
- Purchase of vouchers in store or purchase online products
- Subscribe to newsletters, alerts or other services from us;
- Contact us in any way, or ask for information about a product or service;
- Take part in a competition, prize draw or survey;
- Visit or browse our website or our sister company Ebano Ballinteer
- Have given permission to other companies to share information about you.
How We Use Your Information
Ebano.ie will use your information to enable us to supply our products and services to you, e.g. we will use your usage information to calculate what service and loyalty offers we can supply to you.
Ebano.ie may use your information for assisting us in improving our products and services and letting you know about new products and services. If you would prefer that we do not use your information for this purpose, you can manage your preferences on your online account, through the Ebano Ballinteer app or in store at the front desk.
You have a number of rights under Data Protection Law, including the ability to access the information we hold about you and also to ask that we delete or correct information where necessary.
Storing Your Information
Your information will be stored for as long as necessary for the purpose for which it was obtained, however, there are legal obligations for use to retain certain information for a specified period (e.g. receipts are retained for revenue reasons).
Sharing your Information
Ebano.ie is a small business, we will never share your information with another company in order to provide some of our services. We always ensure that your data will be protected in line with EU requirements.