No Child Policy

We’re sorry, babies and children under age 12 are not permitted to wait in the salon & shop area. The only time children are allowed in the salon area is if they are having a treatment and are being supervised by an gaurdian. Under no circumstances are babies or children allowed in the treatments rooms with parents.

Payment

We accept cash, all major credit cards and debit cards. We do not accept cheques.

Changes To Website/Brochure

Prices, treatments and offers are subject to change without prior notice.

Consultation Forms

We require all clients to fill in consultation forms and / or disclaimers using one of the salon iPads/ Paper consultations, before having a treatment with us in the salon. This is to make sure we can give the best treatment and for insurance purposes. There are contraindications to some treatments, and if you are contraindicated, unfortunately we will not be able to perform a treatment for you, either at all or without a doctor’s consent.  This is for your own safety. We apologise for any inconvenience caused, and hope you have read our policies on our website or asked on the phone before attending, as we do not wish for anyone to be disappointed.

Disclaimers

If clients have never been here for treatments that require patch testing such as tint or wax before, we would need to do a patch test 24 hrs before any treatment given.

Data statement

Ebano.ie use Phorest Salon software in our salon, which is GDPR regulated. We do not reveal any client information for any use, other than making appointments and for service history. We use both paper consultation forms for facials  and disclaimers and also have gone digital for some consultation forms for insurance purposes. Our consultation forms are now digital on Phorest since September 2019. These are accurate and regulated according to each treatment. This way any clients information can be archived and forgotten and completely removed or redacted from our system if necessary.

Our Principles

Ebano is committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

This document is intended to highlight our main privacy principles.

What We Collect

We need to collect a certain amount of information about you in order to provide our products and services. This information is collected in various ways. This can happen automatically or when we have asked you to provide it.

For example, we can collect it when you:

• Buy or use any of our products and services;
• Book an appointment by phone or email
• When you download our app on the App Store
• Subscribe to our membership
• Purchase of vouchers in store or purchase online products
• Subscribe to newsletters, alerts or other services from us;
• Contact us in any way, or ask for information about a product or service;
• Take part in a competition, prize draw or survey;
• Visit or browse our website or our sister company MySkincare.ie
• Have given permission to other companies to share information about you.
• If you use our website, we use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website).

How We Use Your Information

Ebano.ie will use your information to enable us to supply our products and services to you, e.g. we will use your usage information to calculate what service and loyalty offers we can supply to you.

Ebano.ie may use your information for assisting us in improving our products and services and letting you know about new products and services. If you would prefer that we do not use your information for this purpose, you can manage your preferences on your online account, through the Ebano Ballinteer app or in store at the front desk.

You have a number of rights under Data Protection Law, including the ability to access the information we hold about you and also to ask that we delete or correct information where necessary.

Storing Your Information

Your information will be stored for as long as necessary for the purpose for which it was obtained, however, there are legal obligations for use to retain certain information for a specified period (e.g. receipts are retained for revenue reasons).

Sharing your Information

Ebano.ie is a small business, we will never share your information with another company in order to provide some of our services. We always ensure that your data will be protected in line with EU requirements.

Terms & Conditions

We employ the most up to date internet security. We password protect, encrypt and use firewalls as necessary. We do not have access to customers payment details and all our transactions are carried out through the high security stripe payments service. 3D Secure is enabled on our website so a password may be required when purchasing on The Ebano Store.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on Ebano.ie are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. At Ebano Store, we want you to feel comfortable and safe when purchasing our products. To make it even easier, we offer the following secure methods of payment at checkout:

Discount Codes: (Refers to all discount codes used for Promotions, Customer Codes etc.)

Please note that discounts apply to full priced items only so some exclusions will apply. Discount codes to not apply to all products and brand, some exclusions will apply. Discount codes do not apply to Alumier or DMK. Discount codes are disabled during a sale period but will be enabled once the sale ends. Most discounts can only be used once per customer. Other terms and conditions may apply depending on the promotion.

Delivery during Sale Period: 

Please note that due to the large volume of orders during a sale period and the current restrictions, your order might take a little longer than normal to reach you. We work around the clock to fulfill orders as quick as possible and in as safe a manner as possible. We are very sorry for the inconvenience and we appreciate you understanding.

Shipping Cost

We charge a flate Rate of ONLY €4.95 unless otherwise stated, no matter how big or small the order is. (Ireland only)

If a coupon code is for Free Shipping this only applies to within 5km of our Ballinteer salon for lockdown only.

Shipping & Return Policy

In the unlikely event of anything arriving damaged, please notify us at Ebano in writing or via email within 7 days ( info@ebano.ie ).

We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken.

Please use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from Ebano, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.

If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping and any restocking fee.

If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.